Privacy Policy

We collect personal information only when you choose to provide it or as part of normal Site operation:

• Contact and quote-form details: name, company, email address, phone number, and any project information you enter when you contact us or request a quote.
• Uploaded files: drawings, specifications, CAD files, and other documents you submit so we can review and prepare an estimate.
• Analytics and cookie data: limited technical information such as IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies. See our Cookie Notice for details.
• Order and delivery information: shipping and billing addresses, receiving requirements, carrier preferences, and purchase references you provide for an order review.

We use the information we collect to:

• Respond to your inquiries and communicate with you;
• Review your requirements and prepare quotes and estimates;
• Fulfill orders and provide manufacturing services;
• Maintain, secure, and improve the Site; and
• Comply with legal obligations and enforce our agreements.

FWM does not sell, rent, or trade your personal information. We do not share it for third-party advertising. We share information only with service providers who help us operate the Site and our business, or where required by law.

We rely on trusted third-party processors to operate the Site, including providers for form submission and handling, email delivery, file hosting, and website analytics. These providers process information only on our behalf and are expected to protect it. We may also disclose information to comply with applicable law, regulation, legal process, or enforceable governmental request.

When enabled, address autocomplete is provided by Google Maps Platform. Text entered into an autocomplete-enabled address field and the address you select may be processed by Google to return suggestions and structured address components. Use of this feature is also subject to the Google Maps Platform Terms of Service and the Google Privacy Policy. Manual address entry remains available if autocomplete is unavailable.

We retain personal information for as long as needed to respond to your inquiry, perform our services, maintain business and accounting records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To make a request, contact us using the details below. We will respond consistent with applicable law and may need to verify your identity before acting on your request. You can also control non-essential cookies through our Cookie Notice.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Site is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes take effect when posted, and the "Last updated" date above reflects the most recent revision.

To exercise your rights or ask questions about this Privacy Policy, contact:

FWM Inc.
11 Friars Drive, Hudson, NH 03051
Phone: (603) 578-3366